Buyer refers to the individual or organisation who buys or agrees to buy the Goods and/or Services from the Supplier;
Contract refers to the contract between the Supplier and the Buyer for the sale and purchase of Goods and/or Services incorporating these Terms and Conditions;
Goods refers to the articles that the Buyer agrees to buy from the Supplier;
Services refers to the services that the Buyer agrees to buy from the Supplier;
Supplier refers to No.1 Foods Ltd.
Nothing in these Terms and Conditions shall affect the Buyer’s statutory rights as a Consumer.
These Terms and Conditions shall apply to all contracts for the sale of Goods and/or Services by the Supplier to the Buyer.
Acceptance of delivery of the Goods shall be deemed conclusive evidence of the Buyer’s acceptance of these Terms and Conditions.
No.1 Foods Ltd reserves the right to vary the terms and conditions of this agreement without prior notice.
Where the Goods ordered by the Buyer are not available from stock the Buyer shall be notified and given the option to either wait until the Goods are available from stock or cancel the order and receive a full refund within 28 days. No.1 Foods Ltd may choose not to accept an order for any reason.
For next day delivery, orders must be received and payment made before 1 PM. Any orders received after 1 PM Thursday will be dispatched on the following Monday (except public holidays).
PRICE AND PAYMENT
The price of the Goods and/or Services shall be that as advertised. The price is inclusive of any applicable VAT. The advertised price excludes any delivery charges.
The total purchase price, including VAT and delivery charges, if any, will be displayed in the Buyer’s shopping cart prior to confirming the order.
After the order is received the Supplier shall confirm by email the details, description and price for the Goods and/or Services together with information on the right to cancel.
Payment of the price plus VAT and delivery charges, if applicable, must be made at the point of ordering.
All goods ordered must be paid for in full prior to dispatch.
RIGHTS OF SUPPLIER
No.1 Foods Ltd reserves the right to withdraw any Goods and/or Services at any time.
No.1 Foods Ltd reserves the right to update or vary advertised prices on the website without any prior notification. No.1 Foods Ltd shall make every effort to ensure prices are correct at the point at which an order is placed.
Where a specific delivery date has been agreed, and where this delivery date cannot be met, the Buyer will be notified and given the opportunity to agree a new delivery date or receive a full refund.
The Supplier shall use its reasonable endeavours to meet any date agreed for delivery. In any event time of delivery shall not be of the essence and the Supplier shall not be liable for any losses, costs, damages or expenses incurred by the Buyer or any third party arising directly or indirectly out of any failure to meet any estimated delivery date.
Delivery of the Goods shall be made to the Buyer’s address specified in the order and the Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.
Risk in the Goods shall pass to the Buyer upon delivery of the Goods, or where the Buyer fails to take delivery at the agreed time, at the time delivery was attempted.
Title in the Goods shall not pass to the Buyer until payment of the price has been made in full.
Although every effort is made to ensure our frozen products arrive in perfect condition the temperatures during transit are beyond our control.
As such we advise as a precaution that in the unlikely event of any frozen product arrives defrosted you must immediately refrigerate and consume within 3 days.
CANCELLATION AND RETURN
The Buyer may cancel any order for Goods for any reason up to the point of dispatch and any payments made by the Buyer shall be refunded in full within 28 days. If, however, the Supplier starts to perform its side of the Contract with the agreement of the Buyer before the Buyer exercises this right to cancel, the right to cancel is lost.
Where a claim of defect or damage is made, the Goods may have to be returned by the Buyer to the Supplier within the use by date on the product. The Buyer shall be entitled to a replacement or a full refund (including delivery costs) plus any return postal charges if the Goods are in fact defective and/or need to be returned.
Goods to be returned must clearly show the order number obtained from the Supplier on the package.